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Warranty

30 years.
Really.

We actually wanted to write “for life” — that’s how long our beds last. But nobody believed us, so we chose a slightly more believable number. The difference? This one we really do keep.

What it means, in practice

Every Massif bed and every piece of Massif furniture is built to last a lifetime. And if, in extremely rare cases, a manufacturing defect or a hidden weakness in the wood appears — whether this month or in 20 years — we take care of everything.

All you have to do is write to us. The rest is up to us.

What’s covered and what isn’t

Covered
  • ✓Creaking caused by construction
  • ✓A broken part
  • ✓Cracked wood
Not covered
  • ✕Knocks and scratches from everyday use
  • ✕Wear from improper care
  • ✕Deliberate damage

Exception: if the damage happened during transport, we cover it in full.

And it doesn’t matter whether the problem is in a single part or the whole product — we replace what’s needed, a part or the entire product.

How to make a warranty claim

01
Write to us
On WhatsApp, by email or by phone — whatever suits you.
02
Have your details ready
Keep your order number and invoice to hand so we can find you quickly.
03
We take it from there
We repair or replace the part, or the whole product if needed. You don’t have to do a thing.

Why we can afford this

We started Massif with a single goal: to sell only extremely durable products. That’s why it’s very rare for anyone to claim on the warranty — and when it happens, it’s almost always transport damage.

The 30-year warranty isn’t a risk for us. It’s simply the promise we made from the start, and one we take very seriously.

Ready to choose your bed?

Every bed is made to order in our Timișoara workshop. Free delivery across the EU.

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